Privacy Policy


What does this privacy policy cover?

This privacy policy describes the privacy practices of our website, online services, and Facebook and Twitter pages which include a link to this policy.

What information does The Bike Factory collect about me?

When you register to use our site or send us an email from our website, The Bike Factory collects information that identifies you. This may include your name, company name, or email address.

We may also sometimes collect other information that does not identify you, such as your job title or industry, and a log of how you accessed our website through our hosting provider OzHosting.

We may collect information that your browser or device typically sends to our servers whenever you visit our website. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used.

When you visit our website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. The Bike Factory may collect information about how you use our websites and applications by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website.

This information may be anonymous or it may be associated with you.


The Bike Factory has its own pages on many social networking sites and the two we most use are Facebook and Twitter. We may collect information when you interact with our social networking pages or use these sign-on features.

The Bike Factory uses the information we collect about you in a number of ways, such as:


• Better understanding how our websites and applications are being used so we can improve them

• Diagnosing problems in our websites and applications

• Sending you business messages such as those related to when your bike is ready for pickup and when payments are due or your warranty or service is due

• Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns

The Bike Factory works with companies that help us run our business. These companies that provide services may have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.


The Bike Factory may also share your personal information:


• When you agreed to the sharing.

• When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.

• When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites against attacks, or protect the property and safety of The Bike Factory, our customers and users, or the public.

• If we merge with or are acquired by another company; or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred.


We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical  information about how customers use our applications and hosted services.

Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within a website or application that allows you to control who sees what you post. If you choose to share personal information or a document, the terms of this privacy policy will not apply to any information shared. Please note that when you post messages on certain user forums on our websites, your email address or name may be included and displayed with your message.


We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and The Bike Factory cannot ensure or warrant the security of your personal information.

If we change or update this privacy policy to allow The Bike Factory to use or share your previously collected personal information in a materially different way, then the links to the policy on our websites and online services (which are generally found in the footer of the website or online service) will indicate that the policy has been changed or updated before the change or update become effective. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have questions or concerns about this, please contact us.

About your private information...